Superior Guest Experience and Energy Management Services, a Winning Combination!
Your travel destination takes you from point A to point B. No matter the duration or miles traveled, when you get to your destination and into your room, you just want to relax and you want comfort-just like home.
Today, many hotel properties have systems in place to offer you more comfort and ease of technology for these systems, while providing a superior guest experience.
As you make your travels plans, the level of guest services is high on your list. Here are a few things you may want to consider when booking your room.
Guest Experience
If you haven’t noticed, the days are gone where you walked into your room, changed the thermostat setting and had to wait 15 to 20 minutes for the room to reach your desired temperature.
The hospitality industry has developed and installed energy management systems to reduce energy operating costs and enhance the guest experience.
Just as there are social media platforms that now send you marketing ads based on your profile and your activity on those social sites, ensuring that your social site visit is an exciting experience, the hospitality establishment can do the same for you.
When making a reservation online or at check in, specify in the registration form or to the front desk attendant that you would like your room set to a desired temperature. By the time you enter your room, the temperature will reach the requested setting. In some cases, the same can be done for music and video. If you want a specific genre of music playing as you walk into your room, just ask. The hotel property just may have that feature available and can hear the music you want when entering your room. If your conference or meeting has ended and the social gathering moves into your suite, an impressive touch is to have fitting background music playing as guests enter the suite. The same can be said for lighting, room temperature, shades, audio visual, and other features provided by the hotel property. Remember, the key is to offer you a superior guest experience.
Easy to use technology
Here is where the technology can be good for you.
Some hotel properties offer you a mobile app for these additional features. Once you register online or seconds after you check in, an app can be available for download to your smartphone or mobile device. Using this app you can then set the accommodations for your room. You can set your room temperature, select the entry music genre, lighting and so on.
Using these mobile apps and services offered at the front desk, gives the hotel property the ability to capture the guest preferences and build profiles for each of their guests. This can ensure that the next time you visit the property, those accommodation features that you enjoy can be offered and suggested immediately to you.
Benefits
With guest room management systems, there are many benefits to the hotel property.
Guest room management systems can reduce the cost of energy and manage it efficiently. Some of these systems have the capability to detect when a room is unoccupied. When a room is not occupied, a different room temperature can be offset, therefore saving energy.
Security can be another great measure within the guest room management system. Access to the hotel property room may have different access codes. Your room key may have a certain code in it while housekeeping and other departments on the property may each have their own code in their card or access key. This will now allow the system to determine not only who entered the room but also at what time.
The return on investment, can be great for a hotel property. There are many energy buyback programs, tax incentives, and energy reward programs. The true cost of labor, equipment, and energy can be staggering for some hotel properties. When guest room management systems are operating as designed, the level of service to the guest will be superior, while providing significant cost savings to the hotel property.
Coherent Design provides counsel, design, project management, and programming services for clients who require state of the art audio, video, acoustics, and control systems. Coherent Design also provides consulting services on guest room management systems and guest experience systems to the hospitality, casino, and boutique hotel industries.